How We Collect Information About You
When you visit the Coinify website, we may collect your IP address and standard web log information, such as your browser type and the pages you accessed. When you open an account, we collect the following types of information from you:
- Personal information, such as your name, email and other similar information.
- Financial information, such as the full bank account numbers that you add to your Coinify account or give us when you use the Coinify services.
- Scanned copies of government issued photo ID and utility bills / company registration.
Before permitting you to fully use and access our service, we may also require you to provide additional information so that we can verify your identity, address and your date of birth to manage the risk of abuse, fraud, money laundering and terrorist financing. We may also obtain additional information about you from third parties (e.g.: credit bureaus and identity verification services). When you are using the Coinify service, we collect information about your account transactions and your other activities on our website or using any service provided by Coinify. We may also collect information about your computer for fraud prevention purposes. Lastly, we also collect additional information from or about you in other ways from contact with our customer support team, results when you respond to a survey and from other interactions.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic, letting us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can be tailored to fit its operations to your needs. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This however may prevent you from taking full advantage of the website.
How We Use The Information We Collected
Our primary purpose for collecting personal information is to provide you with a safe, customer friendly and customized solution to meet all of your needs. To that end, we use your personal information to:
- Provide the services and customer support on your request.
- Process transactions and inform you about the transactions.
- Resolve disputes, collect fees, and solve any problems.
- Prevent prohibited and/or illegal activities, and enforce our User Agreement.
- Provide you with a tailored customer experience and improve our services.
- Provide you with tailored marketing offers based on your communication preferences.
- Verify the accuracy of information and verify it with third parties.
Internal Use of Information
We collect, store and process your personal information on our privately hosted servers in Europe. We maintain physical, electronic and procedural safeguards to protect our servers 24 hours a day. We use the information collected about you to provide our services, process your transactions and to provide better customer service. We give access to personally identifiable information about our members only to those employees who require it to fulfill customer service requests. Your banking information is never exposed and only your last four digits at most will be visible for verification purposes.
Coinify is committed to handling your customer information with the highest standards of information security. When your information is transferred over the internet, SSL encryption is used to ensure your sensitive data is not accessible to anyone on the internet.
Coinify cooperates with government authorities including the police and will disclose customer information to such parties when requested in relation to criminal cases. Coinify will only disclose personal customer information to private third parties when it constitutes a necessity for Coinify to carry out its obligations towards the customer and protect Coinify against fraudulent or otherwise illegal abuse of its services.